FAQ
Frequently Asked Questions
Where do your perfumes come from?
We buy our stock from the perfume houses we sell. Every brand we carry is a Saudi perfume house. Askar Perfumes is an independent retailer, not affiliated with or endorsed by the brands. See About Us for details and links to each brand's own website.
Who operates Askar Perfumes?
Askar Perfumes is the assumed name of Askar LLC, a Michigan limited liability company at 17210 Palmer St, Melvindale, MI 48122. See About Us.
How long does shipping take, and which carrier do you use?
Orders are handled within 1 business day (Monday–Friday, excluding U.S. holidays) and shipped from Melvindale, Michigan by USPS Ground Advantage with tracking. Delivery typically takes 2–4 business days after the order ships.
How much is shipping?
USPS Ground Advantage shipping is calculated at checkout from the package weight and your ZIP code, and you see the exact cost before you pay.
Do you offer local delivery?
Yes. Free local delivery is available at checkout for eligible addresses in the Melvindale, Michigan (48122) area. If your address qualifies, the free local delivery option appears at checkout.
Do you ship outside the United States?
No. We ship to U.S. addresses only. We don't offer international or expedited shipping.
What is your return policy?
Unopened products in their original, sealed packaging can be returned within 30 days of delivery. Email support@askarperfumes.com or call +1 313-888-8840 with your order number to start a return. The customer pays return shipping, and original shipping fees are not refunded. Once we receive and inspect the return, we refund your original payment method within 5–7 business days. For hygiene reasons, opened or used perfumes can't be returned. Full details: Refund Policy.
What if my order arrives damaged or leaking?
Contact us at support@askarperfumes.com or +1 313-888-8840 within 7 days of the delivery date with your order number and photos or video of the item and its packaging. You choose a replacement or a refund.
What if you sent the wrong item?
Contact us at support@askarperfumes.com or +1 313-888-8840 with your order number. We will make it right and cover return shipping, at no cost to you.
What if my package is lost or stuck in transit?
If your package is lost or its tracking stops updating, contact us at support@askarperfumes.com or +1 313-888-8840 with your order number. You choose a reship or a refund.
Can I cancel my order?
If you cancel your order before it ships, we refund your payment in full. To cancel, contact us at support@askarperfumes.com or +1 313-888-8840 with your order number.
Can I exchange a perfume?
We can exchange an item for a different perfume of the same price. To arrange an exchange, contact us at support@askarperfumes.com or +1 313-888-8840 with your order number.
How can I track my order?
When your order ships, you receive a shipping confirmation email with a USPS tracking number. If you haven't received it, contact us and we will help.
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay and PayPal. The options available for your order are shown at checkout.
How can I contact you?
Email support@askarperfumes.com or call +1 313-888-8840. Askar LLC, doing business as Askar Perfumes, 17210 Palmer St, Melvindale, MI 48122, United States.